Terms and Conditions
1. Domestic Shipping (Pan India)
2. International Shipping (Outside India)
3. Returns & Damages
4. Customer Information
5. Cancellations
6. Payment Terms
7. Privacy Policy
8. Disclaimer
1. DOMESTIC SHIPPING
• Order will be dispatched from our factory and tracking link will be generated within 5 business days of placing the order. Only once it is dispatched, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
• Orders are typically in transit in India for 3-7 days.
• We provide shipping pan India which is done via the following courier partners: Dehlivery, BlueDart, ExpressBee, TrackOn. Please note that these are third party vendors and do not represent Anahata Organic directly.
• Shipping charges are calculated at checkout depending on your delivery location & shipment weight & value.
• Incase the customer is unable to receive the order, we will reattempt delivery three times. If the parcel is not collected it will be returned to our warehouse. Once it has returned we will initiate a new shipping bill. Upon competition of the shipping payment we will re-ship your parcel.
2. INTERNATIONAL SHIPPING
• Order will be dispatched from our factory and tracking link will be generated within 7 business days of placing the order. Only once it is dispatched, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
• Orders are typically in transit in internationally for 15-20 days.
• We provide shipping globally which is done via the following courier partners: DHL. Please note that these are third party vendors and do not represent Anahata Organic directly.
• Our website is enabled only for India, UAE and USA. For customers from other countries, please place an order via Whatsapp: +91-9924460065, Instagram: @anahata_organic or Email: info@anahataorganic.com
• Shipping charges are calculated at checkout depending on your delivery location & shipment weight & value.
• Your shipment could be subject to Customs Duty Charge / Import Duty / VAT / Other applicable government taxes on arrival in the destination country.
• These charges will have to be paid by the consignee. The brand is not liable to pay them under any circumstances.
• The shipping charges mentioned in the total order value does not include these charges.
3. RETURNS, DAMAGES & ORDER CHANGES
These points are only applicable for domestic orders. For international orders we will issue store credit or a refund incase of damages or any issues with the parcel. The discretion lies solely on our team.
• Incase the products are damaged or broken, we will require a valid photo proof and preferably a video at the time of opening the parcel. Please submit this within 48 hours of receiving the parcel.
• Upon confirmation by our team, we will dispatch a new shipment within 2 business days hours.
• Incase the wrong product has been delivered to you, we will require a valid photo proof. Please submit this within 48 hours of receiving the parcel.
• Upon confirmation by our team, we will schedule a pickup and dispatch a new shipment within the next 3 business days. Please send the incorrect product it in its original packaging.
• Incase customer does not receive order for 10 days after we have dispatched it, please contact our team. We will conduct an investigation with our courier partners and notify you about next steps.
4. CUSTOMER INFORMATION
• For any order changes or edits, please notify our team within 24 hours of placing the order. We will be unable to accept additions or subtractions from your order post that.
• International orders are NOT subject to changes and edits. We are unable to add or delete any items from your order once it has been placed.
• For Indian orders, if you have entered the incorrect address or phone number, we will be unable to change it till the parcel has been returned (RTO) to the courier partner’s warehouse. We can input the correct details post that and re attempt a delivery. Please note that this might be chargeable on a case to case basis.
• ALWAYS verify your name, email, address and phone number before placing an order.
5. ORDER CANCELLATIONS
• If you would like to cancel your order, you must do so 24 hours after placing the order.
• We will be able to offer store credit upon cancellation of any order. In special circumstances we may cancel an order and issue a refund. That discretion is upto us.
• Orders dispatched from our warehouse cannot be cancelled under any circumstances.
6. PAYMENT TERMS
• We accept payment through COD (Cash on Delivery), Bank Transfers, UPI (Gpay etc) and PayPal
• All COD orders will face an additional charge of INR 100. COD payments are not accepted for international orders.
• Prepaid orders can get a 5% discount while checking out. Please follow the instructions at the checkout payment. Terms & Conditions Apply. Not applicable on sale products.
• We are not liable to offer refunds and it will be processed on a case to case basis.
7. PRIVACY POLICY
The terms “We”/“Us”/“Our”/”Company” individually and collectively refer to Kamicka Organic Products Pvt Ltd and the terms “You”/”Your”/“Yourself” refer to the users.
This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the rules made there under and the amended provisions pertaining to electronic documents/records in various statutes as amended by the information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.
This Privacy Policy is a legally binding document between you and anahataorganic.com (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the accept tab or by use of the website or by other means) and will govern the relationship between you and Anahata Organic for your use of the website , “Website” (defined below).
This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.
Please read this Privacy Policy carefully. By using the website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this website.
By providing us your information or by making use of the facilities provided by the website, You hereby consent to the collection, storage, processing and transfer of any or all of your personal information and non-personal information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of your information shall not cause any loss or wrongful gain to you or any other person.
USER INFORMATION
To avail certain services on our website, users are required to provide certain information for the registration process, namely: – a) your name, b) email address, c) sex, d) age, e) PIN code, f) credit card or debit card details g) medical records and history h) sexual orientation, i) biometric information, j) password etc., and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.
All required information is service dependent and we may use the above said user information to- maintain, protect, and improve its services (including advertising services) as well as developing new services
Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.
COOKIES
To improve the responsiveness of the sites for our users, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user’s individual interests using the identified computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.
Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.
LINKS TO THE OTHER SITES
Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.
INFORMATION SHARING
We do not share sensitive personal information with any third party without obtaining the prior consent of the user, unless in the following limited circumstances:
(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
(b) We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
INFORMATION SECURITY
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
However the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.
Grievance Redressal
Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below, either in writing or through email signed with the electronic signature to info@anahataorganic.com (“Grievance Officer”).
(Grievance Officer)
www.anahataorganic.com
F-2, Shrijal Apartment,
52/A, Punit Nagar Society,
Old Padra Road, Vadodara
Gujarat, India - 390020
Email: info@anahataorganic.com
8. DISCLAIMER
We are manufacturers of Indic personal care products with an expertise in using natural ingredients and following traditional processes and recipes. We are not doctors and medical professionals and are not offering guidance for strictly medical issues. These recipes and products are made as per Indian manufacturing standards and are certified to be sold globally.
Always do a patch test before using the product. Since they are natural formulations, a patch test will ensure that the product suits you perfectly. The colour and fragrance of the product may change over time but the efficacy remains the same. Since there are no artificial color or fragrance they may change as per your environment but will remain effective.